Privacy Policy

Last updated: 01/07/2025​

​

At The Vale, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us online, in person, or via other communication channels. It also explains your rights under data protection law.

​

1. Who We Are

The Vale is a wellness and lifestyle business based in the UK, offering wellness classes and a selection of coffee, cakes, sandwiches, and salads.

​

For the purposes of the UK General Data Protection Regulation (UK GDPR), the data controller is:

The Vale Collective Limited
Address: Barn 1 Kingley Centre, Downs Road, West Stoke, West Sussex PO18 9HJ
Email:  team@thevalecfestudio.co.uk
Phone: 01243 XXXXXX

​

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

​

a. Information You Provide to Us:

• Name

• Email address

• Phone number

• Payment information (processed securely by third-party providers)

• Health and fitness information (for Pilates clients, if relevant)

• Dietary preferences or allergy information (for café customers, if submitted)

• Any information provided when you contact us via email, forms, bookings, or in person

​

b. Information We Collect Automatically:

• IP address

• Device type

• Browser type

• Pages visited and time spent on the site

• Cookies (see our Cookie Policy for more details)

​

3. How We Use Your Personal Data

We use your personal data to:

• Process bookings and manage class schedules

• Respond to inquiries or customer support requests

• Send newsletters and marketing (with your consent)

• Improve our services, website, and customer experience

• Comply with legal or regulatory obligations

​

4. Lawful Bases for Processing

We process your data under the following lawful bases:

• Consent: For marketing emails and newsletters.

• Contract: To fulfill a service you’ve booked or requested.

• Legal obligation: To comply with legal or regulatory requirements.

• Legitimate interests: To manage and improve our business and customer experience (when these interests are not overridden by your rights).

​

5. Sharing Your Data

We do not sell your data. We may share your data with trusted third parties who help us operate our business, including:

• Booking and payment platforms (e.g., Square, Stripe, etc.)

• Email marketing platforms (e.g., Mailchimp)

• IT and website service providers

• Legal, accounting, or professional advisors (as necessary)

All third parties are required to treat your information in accordance with data protection laws.

​

6. Data Retention

We will keep your personal data only for as long as necessary for the purposes we collected it, including satisfying legal, accounting, or reporting requirements.

Health and consent records (for Pilates classes) will be retained as required by applicable health and safety regulations.

​

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict certain types of processing

• Withdraw consent (where applicable)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at team@thevalecafestudio.co.uk

​

8. Data Security

We take appropriate technical and organisational measures to safeguard your personal data from unauthorised access, loss, misuse, or disclosure.

​

9. Cookies

Our website uses cookies to enhance your experience. You can control cookie preferences through your browser. For more information, please refer to our Cookie Policy.

​

10. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect data from children without parental consent.

​

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website, with the date of revision noted at the top.

​

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

The Vale
Email: team@thevalecafestudio.co.uk

Phone: 01243 XXXXXX
Address: Barn 1 Kingley Centre, Downs Road, West Stoke, West Sussex PO18 9HJ