Last updated: 01 October 2026

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Welcome to The Vale Wellness Studio, operated by The Vale Collective Limited (“The Vale”, “we”, “our” or “us”).

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These Terms & Conditions apply to all studio classes, memberships, courses, workshops, private sessions and events.

By purchasing a membership, booking a session or attending the Studio, you agree to these Terms & Conditions, subject to your statutory consumer rights.

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Please read them carefully before booking.

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1. General Terms

1.1. All bookings are subject to availability and must be made through our website, booking system or directly with our team.

1.2. We may update these Terms & Conditions from time to time. Any material changes affecting existing memberships will be communicated in advance, with reasonable notice and appropriate cancellation rights where applicable.

1.3. The Vale reserves the right to make reasonable changes to the Studio timetable, instructors and class formats. Where a significant change materially affects your membership, we will discuss suitable alternatives or cancellation options.

1.4. Memberships, class credits and bookings are personal to the individual purchasing them and cannot be transferred to another person without our prior agreement.

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2. Health & Safety

2.1. Please ensure that the class you book is suitable for your fitness level, abilities and health circumstances.

2.2. You must inform your instructor of any relevant injuries, illnesses, medical conditions, pregnancy or physical limitations before participating, so that appropriate modifications can be considered.

2.3. If you have recently undergone surgery, experienced a significant injury or have a medical condition that may affect your ability to exercise, we recommend seeking advice from an appropriate healthcare professional before returning to classes.

2.4. Our instructors may recommend modifications or ask you not to participate in particular exercises where they reasonably believe there is a risk to your safety.

2.5. Please wear suitable clothing and footwear where appropriate, and use all equipment safely and in accordance with your instructor's guidance.

2.6. Participation involves the normal risks associated with physical activity. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, or any other liability that cannot legally be excluded.

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3. Booking & Attendance

3.1. All classes must be booked in advance through our booking system or directly with The Vale.

3.2. Classes are subject to availability and places cannot be guaranteed, including for membership holders.

3.3. Please arrive on time. Late arrivals may be refused entry where joining after the class has started would be unsafe or disruptive.

3.4. Please check in with the instructor or reception team on arrival.

3.5. If you cannot attend a booked class, please cancel your booking as soon as possible so that your place can be offered to another client.

3.6. We reserve the right to refuse participation where reasonably necessary for health and safety, safeguarding or serious conduct concerns.

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4. Class Cancellations & Refunds

4.1. Individual Class Bookings

- More than 12 hours before the class: You may cancel without charge. Your class credit will be returned to your account or your PAYG booking refunded, as appropriate.
- Within 12 hours of the class: The class will be deducted from your membership allowance or class package, or the PAYG booking fee will be retained.
- Within 2 hours of the class: The class will be deducted or charged as above, and an additional £5 late cancellation fee will apply.
- Non-attendance without cancellation: The class will be treated as used. The Vale may apply the same £5 late cancellation fee where this has been clearly communicated at the time of booking.

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4.2. We understand that emergencies and unexpected circumstances can arise. Where appropriate, we may waive cancellation charges as a gesture of goodwill.

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4.3. Where The Vale cancels a class, any class credit used will be returned to your account or an appropriate refund or alternative will be offered. A replacement credit will not be deducted from your monthly allowance.

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4.4. Courses & Workshops

- Courses and workshops are booked separately from regular monthly memberships unless expressly stated otherwise.

-  Bookings are generally non-transferable and non-refundable where the customer chooses not to attend, subject to statutory cancellation rights and any specific terms displayed at the time of booking.

- Courses and workshops have fixed dates and cannot normally be extended or carried forward.

- Where The Vale cancels a course or workshop, we will offer a suitable alternative or refund for the cancelled service.

 

5. Monthly Studio Memberships

5.1. Membership Payments

- Monthly memberships are paid in advance and renew automatically on the member's scheduled billing date until cancelled or paused in accordance with these Terms.

- The membership price, monthly class allowance and any additional benefits are those stated in the membership package purchased.

- Membership fees provide access to the relevant membership benefits during each paid billing period. They do not constitute the purchase of an unlimited bank of individual classes.

- Members are responsible for managing their bookings and making use of their monthly allowance.

 

5.2. Monthly Class Allowances & Unused Credits

- Each membership provides a specified number of class bookings per paid monthly billing cycle.

- Unused monthly class allowances do not automatically roll over to subsequent billing periods.

- Any unused allowance expires at the end of the relevant billing cycle unless The Vale has expressly agreed otherwise in writing.

- Unused classes cannot be exchanged for cash, refunded or transferred to another person simply because a member has been unable to attend, subject to statutory rights and the medical circumstances provisions below.

- Where a class is booked in advance for a date outside the current billing period, the applicable class allowance will depend on how our booking system allocates that reservation. A booking confirmation does not create an additional entitlement beyond the membership allowance purchased.

-  The Vale may agree to extend or reinstate unused credits in exceptional circumstances. Any such arrangement will be confirmed individually and will not automatically apply to future billing periods or other memberships.

 

5.3. Membership Pauses

- Members may request a temporary membership pause by emailing team@thevalecafestudio.co.uk.

- Pause requests should normally be submitted at least 14 days before the next scheduled payment date to allow sufficient time for processing.

- A £15 administration fee applies to each approved standard membership pause. The timing of this payment will be confirmed when the pause is arranged.

- During a fully paused billing period, the normal monthly membership payment will not be collected.

- No new monthly class allowance is issued for a billing period in which no membership fee has been paid.

- A pause does not create an entitlement to additional classes or extend unused allowances from previous billing periods, unless agreed otherwise in writing.

- The pause start date, end date, applicable fee and next scheduled payment will be confirmed when the pause is approved.

- Memberships will normally resume automatically on the agreed restart date, with the applicable monthly membership fee collected in accordance with the confirmed payment schedule.

- Any request to extend a pause must be made before the agreed restart date and is subject to approval.

- Pauses relating to serious illness, injury, surgery or other exceptional circumstances will be considered under Section 5.4.

 

5.4. Medical Circumstances, Injury & Surgery

- We understand that unexpected health circumstances may prevent members from attending classes.

- If you are unable to exercise due to a serious illness, injury or surgery, please contact us as soon as reasonably possible so that we can discuss appropriate arrangements.

- Depending on the circumstances, we may offer a temporary medical pause, an extension of class credits, a membership adjustment or another suitable arrangement.

- Where a serious illness or injury prevents a member from exercising, they may request cancellation without the usual notice requirements or cancellation penalties. We will assess these requests fairly and in accordance with applicable consumer law.

- We may request reasonable supporting evidence where necessary, such as confirmation from an appropriate healthcare professional. We will not normally require detailed medical records.

- We encourage members to notify us promptly, as we cannot always identify when someone has stopped attending or the reason for their absence.

- Requests relating to previously paid billing periods will be considered individually, taking account of the circumstances, any relevant notification and the member's statutory rights.

- Where appropriate, we may agree to retrospective credits or other adjustments. These will be confirmed in writing.

- Medical circumstances will be considered sensitively and fairly. Nothing in this section limits a member's statutory rights to cancellation or an appropriate remedy.

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5.5. Membership Cancellation

- Members may cancel a rolling monthly membership by providing at least 14 days' written notice before their next billing date.

- Cancellation requests must be emailed to team@thevalecafestudio.co.uk.

- Where notice is received less than 14 days before the next billing date, cancellation will normally take effect at the end of the following billing period, subject to any applicable statutory rights or exceptional circumstances.

- Memberships will remain active until the agreed cancellation date, and members may continue using their available benefits during paid membership periods.

-  Unused classes remaining at the end of the membership will expire unless otherwise agreed or required by law.

- Membership fees already paid are not normally refundable solely because the member has chosen not to attend. This does not affect statutory cancellation rights, refunds for services not provided or other legal remedies.

- Where a membership includes a clearly stated minimum commitment period, that commitment will apply subject to any statutory rights or circumstances permitting earlier cancellation.

- We may suspend or terminate a membership for persistent non-payment, serious misconduct or material breaches of these Terms, following a fair and proportionate process.

 

5.6. Membership Benefits & Pricing

- Membership benefits, including class allowances, café discounts and event discounts, are specific to the membership purchased.

- Membership discounts cannot normally be combined with other offers unless expressly stated.

- Membership benefits are available only while the relevant membership is active and paid, unless we have agreed otherwise.

- We will provide reasonable advance notice of proposed changes to membership pricing or material benefits. Where a material change is detrimental to an existing member, appropriate cancellation rights will be provided.

- Founding Memberships and other limited-availability memberships may have specific conditions communicated at the time of purchase. Any such conditions form part of the membership agreement.

 

6. Conduct & Studio Etiquette

6.1. Please treat our instructors, staff and fellow clients with kindness and respect.

6.2. Mobile phones should be switched to silent during classes.

6.3. Please leave the Studio and equipment clean and tidy after use.

6.4. Mats and shared equipment should be cleaned after use where requested.

6.5. We reserve the right to ask anyone to leave where their behaviour is unsafe, seriously disruptive, threatening or inappropriate.

 

7. Personal Belongings

7.1. Please take reasonable care of your personal belongings while attending the Studio.

7.2. We cannot accept responsibility for loss or damage to personal belongings unless caused by our negligence or another breach of our legal obligations.

 

8. Photography & Marketing

8.1. We may occasionally take photographs or videos of Studio activities for promotional purposes.

8.2. We will seek appropriate permission before using identifiable images of clients in our marketing.

8.3. If you would prefer not to be photographed or filmed, please inform a member of our team.

8.4. Photographs or videos of children will only be used with appropriate parental or guardian consent.

 

9. Privacy & Data Protection

9.1. The Vale Collective Limited processes personal information in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

9.2. We collect and use information necessary to manage bookings, memberships, payments, safety and customer communications.

9.3. Health information will be handled sensitively, accessed only where necessary and processed in accordance with applicable data protection requirements.

9.4. We may share relevant information with trusted service providers where necessary to operate our booking and payment systems, subject to appropriate safeguards.

9.5. Further details about how we use personal information and your rights are available in our website Privacy Policy.

 

10. Liability

10.1. Exercise and physical activity involve inherent risks. Members should participate within their abilities and follow reasonable instructor guidance.

10.2. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or any other liability that cannot legally be excluded.

10.3. We remain responsible for providing our services with reasonable care and skill in accordance with applicable consumer law.

10.4. Members are responsible for following safety instructions and informing instructors of relevant health concerns that may affect participation.

 

11. Health Protocols

11.1. Please do not attend classes if you are experiencing symptoms of a contagious illness that could place others at risk.

11.2. We may introduce reasonable temporary health and safety measures where necessary to protect clients, instructors and staff.

11.3. Where a class is cancelled or cannot be provided by The Vale, appropriate credits, alternative arrangements or refunds will be offered in accordance with these Terms and applicable law.

 

12. Governing Law

12.1. These Terms & Conditions are governed by the laws of England and Wales.

12.2. Nothing in these Terms affects your statutory consumer rights or your right to bring proceedings in a court with jurisdiction under applicable law.

 

13. Contact Us

If you have any questions about these Terms & Conditions, your membership or a booking, please contact us.

 

The Vale Collective Limited
Trading as The Vale Café & Wellness Studio

Barn 1a, Kingley Centre  
Downs Road  
West Stoke  
Chichester  
West Sussex  
PO18 9HJ

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Email: team@thevalecafestudio.co.uk  
Telephone: 01243 345860  
Website: www.thevalecafestudio.co.uk

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By purchasing a membership or making a booking, you acknowledge that you have been provided with these Terms & Conditions. Your statutory rights remain unaffected.